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Financial Services
Banking. Lending. Fintech. Asset management.
POPIA-compliant · FAIS-aware agents · Treating Customers Fairly framework baked into every interaction.
Explore the playbook →
A contact centre is only as good as the industry knowledge sitting behind the headset. We invest in sector-specific training, compliance frameworks, and script playbooks — so your customer can't tell our agents from your in-house team.
Banking, lending, fintech, asset management. POPIA-compliant. FAIS-aware agents. Treating Customers Fairly framework baked into every interaction.
Fibre ISPs, MVNOs, mobile operators. Tier-1 technical support, churn prevention, and acquisition campaigns built for the SA telecom landscape.
Short-term, life, and medical. Quote generation, claims first-notice-of-loss, retention save desks — handled with the empathy regulated industries demand.
Medical schemes, hospital groups, telehealth. POPIA-special-personal-information protocols. Patient sensitivity training mandatory for every agent.
Order management, post-purchase support, peak-season scaling. Multilingual chat & voice across South Africa's most demanding retail brands.
NCA-aware collections agents. Settlement negotiation. Pre-legal & post-legal handover protocols. Sensitive, compliant, effective.
Lead qualification for residential and commercial agencies. Inspection scheduling. Tenant onboarding. Rental arrears outreach.
Solar, electricity reseller, gas. Outage support, billing queries, meter-reading scheduling. NERSA-aware service standards.
OEM & dealer network. Test-drive booking, service-reminder outreach, finance qualification. Brand-voice precision for premium marques.
Citizen helplines, programme outreach, beneficiary verification. PFMA-aware reporting. Multilingual coverage across all 11 official languages on request.
Higher education, private colleges, online learning platforms. Application support, enrolment, learner success outreach, alumni programmes.
Tour operators, hotel groups, airlines. Reservations, guest support, disruption-handling. Empathy training calibrated for high-stress travel scenarios.
Subscription growth, retention, win-back. Reader survey programmes. Print & digital, b2b & consumer. Loyal-reader segmentation strategies.
Loyalty programmes, consumer hotlines, recall management, distributor support. High-volume, brand-sensitive, meticulously trained.
Tell us your sector and the compliance frameworks we'd need to operate inside. We'll come back with a capability map within 48 hours.
Custom industry build · 48-hour scoping turnaroundPOPIA, FAIS, NCA, PFMA, HPCSA — whichever applies. Every agent assigned to your campaign passes industry-specific compliance training before taking a single live call.
We don't reuse generic scripts. Every campaign has industry-tuned discovery questions, objection handling, and disposition codes built from your sector's playbook.
Performance reporting compares your campaign against sector benchmarks — not just last week's number. Context that helps you make decisions, not just track them.
30-minute call to walk through compliance requirements, customer journey, and the KPIs we'd commit to. No pitch deck. No rented quotes. Just a real conversation.